Privacy Policy

1. Overview

BuyerEdge ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to it. BuyerEdge is intended for use by Australian property buyers.

2. Information We Collect

We collect the following types of information when you use BuyerEdge:

• Account and session information — account name, email address, sign-in information, and a browser session identifier when you use BuyerEdge without an account.
• Property and calculator details — address, asking price, your offer, property type, state, agent information, buying-cost inputs, and property research requests.
• Uploaded documents and media — building inspection report PDFs, inspection photos, contract text, and video frames you provide for analysis.
• Voice negotiation practice (beta) — microphone audio, speech transcripts and confirmed practice-scenario details when you choose to use the feature.
• Saved results — property profiles, analysis history, generated reports, and saved research records.
• Optional research cover photos — a property photo you choose and confirm you have permission to reproduce in downloaded reports.
• Service and usage data — feature usage counters, security and error logs, and analytics data that help operate and protect BuyerEdge.

3. How We Use Your Information

• To generate AI-powered negotiation scripts, building, strata and contract reviews, and photo analyses on your behalf.
• To provide live spoken negotiation practice, speech transcription and optional coaching when you choose to use the beta feature.
• When you request Property Research, to send the property address and matched property identifier to Microburbs for property facts and sales evidence, plus estimates or risk overlays if selected. You can save these dated snapshots to your account, copy them, download a PDF or explicitly email the report to a chosen recipient through Resend. This integration does not automatically forward Microburbs records to external AI providers or professional-enquiry drafts.
• To save property reviews and their follow-up questions and answers so signed-in buyers can reopen dated findings without re-uploading. Follow-ups use saved findings and quotations, not an original uploaded document.
• When you request professional help, to locate businesses near your property, prepare private enquiries and send the message and files you explicitly approve to each chosen recipient separately. Your verified account email is supplied as the reply-to address.
• To maintain service security, detect abuse, understand aggregate usage, and improve the product without using your content to train BuyerEdge models.

4. AI Processing

BuyerEdge uses Anthropic's Claude AI models to process the inputs needed for a requested analysis. Data you submit may be transmitted to Anthropic for inference. BuyerEdge does not intentionally use your submitted content to train its own models. Third-party processing is also governed by the relevant provider’s terms and privacy policy. Please review Anthropic's Privacy Policy for details.

Voice negotiation practice (beta) uses OpenAI for live spoken role-play and speech transcription. When you choose to use it, microphone audio, speech transcripts, and the confirmed scenario facts you provide are processed by OpenAI. OpenAI also receives a pseudonymous safety identifier for abuse prevention. If you request coaching, the session transcript and any optional private goals you enter are sent to Anthropic; private goals are not shared with the simulated agent. Provider processing is governed by each provider’s terms and privacy policy: OpenAI’s Privacy Policy and Anthropic’s Privacy Policy.

Product Help matches typed questions to approved guidance on using BuyerEdge. Your question and recent help messages are sent to Anthropic for that purpose. The assistant cannot access your property records, uploaded reports or payment information, and cannot perform account or enquiry actions. BuyerEdge does not save help conversations to your account or browser storage; they remain in the current tab until cleared, reloaded or the signed-in account changes. Avoid including personal details or document contents.

5. Data Storage & Security

Saved property profiles, saved reviews and their follow-up threads are stored in BuyerEdge’s application database so you can revisit them. For a strata review, the saved record contains analysis findings and supporting quotations, not the original PDF. Report PDFs, photos, contract files and video frames are processed for the requested analysis; BuyerEdge does not create a permanent document or photo library from those uploads. Voice-practice transcripts and session feedback are temporarily available for up to 30 minutes to support coaching; they are not saved to a buyer history, and we make no promise of saved session history. This describes BuyerEdge’s handling only; OpenAI’s and Anthropic’s separate provider retention policies may apply. We use reasonable technical safeguards, including HTTPS in transit, but no internet service can guarantee absolute security.

Professional Help is a separate, optional sharing flow. Files you select and upload there are stored privately with your consent. Access expires 30 days after upload; expired or orphaned files are removed at the next storage cleanup. You can delete files sooner. Enquiry drafts, sent text and selected-file metadata remain in your account history. Large videos use expiring download links; anyone holding a valid link can access that selected video until it expires or you revoke it.

A research report cover photo is a separate, optional upload, not an analysis upload. If linked to a matching saved property, it is stored privately for reuse in exports until you remove the photo, delete that property, delete your saved app data or close your account. Without a matching saved property, it stays in the current report view only. Cover photos are resized, location metadata is removed, and they are not sent to an AI model. A cover photo you include in a downloaded or emailed report remains in that copy; deleting the stored photo cannot recall copies already shared.

6. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except where required to deliver our service or as required by Australian law. The third-party services we use are listed in section 7 below.

Professionals you choose receive only the enquiry, contact details and files you approve. They are independent recipients, not BuyerEdge staff, and their handling of received information is governed by their own practices. Revoking a video link cannot recall emails or attachments already received. We do not automatically forward original review uploads or your other saved reviews.

7. Sub-processors & Third-Party Services

To deliver BuyerEdge, we share only the data needed for each service with the providers below. Their handling of data is governed by their own privacy policies and contractual terms.

If you have questions about any sub-processor, contact us at privacy@buyeredge.app.

8. Retention & Deletion

Signed-in saved document reviews (strata, contract, report and photo types) and their follow-up questions and answers remain until you manually delete them or close your account; they are not silently removed by an automatic review-type cap. Other generated analysis history retains its existing latest-50 limit. Anonymous session-owned profiles, history and saved research are automatically deleted after 30 days of inactivity. You can delete an individual history item, remove property profiles, delete saved data or close your account from Account. Shared research-cache entries are deleted after 7 days. Limited security, operational and billing records may be retained as needed to operate the service, resolve disputes, meet legal obligations or enforce agreements.

9. Your Rights

Under Australian Privacy Principles (APPs), you may request access to or correction or deletion of personal information we hold about you. From Account, a signed-in buyer can:

• Delete saved data — permanently removes saved profiles, analysis history, and saved research while keeping the account, subscription, and Stripe billing records.
• Download a copy of your data — generates a file containing your account details, saved profiles, analysis history, and saved research on demand; it is not stored by BuyerEdge afterward.
• Close your account — permanently deletes your account, saved profiles, history, and research, and signs you out of every device. Closure is blocked while an active subscription exists — cancel it first from Manage billing (Stripe's billing portal) or by contacting support. Stripe retains billing, invoice, and tax records as required by law; those are not deleted or exported by account closure.

For a request the app cannot complete, contact privacy@buyeredge.app.

This policy describes BuyerEdge’s current product handling and is not legal advice. If you need advice about your privacy rights, contact a qualified professional or the Office of the Australian Information Commissioner.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the app. Continued use after changes constitutes acceptance of the updated policy.

11. Contact

For privacy enquiries: privacy@buyeredge.app