Contact & Support
Have a question, found a bug, or want to give feedback? We'd love to hear from you.
Get in touch
Bug reports & feedback
Found something broken or have a feature request? Email us with as much detail as possible — screenshots welcome.
Response times
We're a small team. We aim to respond to all enquiries within 1 Australian business day. For urgent support, please include "URGENT" in your subject line.
Frequently asked questions
What's included in the free plan?
There is a free tier and a Pro plan. The free tier includes negotiation scripts (one property) and the buying costs calculator — no account required. Building report analysis, photo & video analysis, contract review, unlimited properties, and full analysis history require a Pro subscription.
Is the AI analysis accurate?
Claude AI (Anthropic) is used to analyse your documents and generate scripts. The output is high quality but AI-generated — always verify important findings with a licensed professional before acting.
Are my documents stored?
Uploaded PDFs and images are processed to generate analysis and are not permanently stored beyond your session history. See our Privacy Policy for full details.
Does it work outside Australia?
This tool is designed specifically for the Australian property market — stamp duty rates, FHB concessions, auction terminology, and contract law context are all Australia-specific. It is not suitable for international property purchases.
Is it suitable for commercial property?
The app is optimised for residential property (houses, units, townhouses, apartments). The negotiation frameworks and contract review are tailored for residential purchases.
How do I cancel my Pro subscription?
You can cancel at any time from the Account page. There are no lock-in periods or cancellation fees. Your Pro access continues until the end of the billing period you have already paid for.
Is my financial information secure?
Payment details are never stored — all billing is handled by Stripe, a certified PCI-DSS payment processor. Property data and analysis history are stored securely in an encrypted database and are only accessible to your account.
Can I get a refund?
If you have a billing issue or feel the service did not deliver as expected, email us at hello@buyeredge.app within 7 days of your charge and we will review it. We handle refund requests on a case-by-case basis and aim to be fair.