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Privacy & personal data
Questions about privacy, access to your data, or deletion requests.
Response times
We're a small team. We aim to respond to all enquiries within 1 Australian business day. For urgent support, please include "URGENT" in your subject line.
Frequently asked questions
What's included in the free plan?
Free includes one saved property at a time, negotiation scripts for that property after sign-in, the Buying Costs Calculator, Market Intel and saved analysis history. Pro adds voice negotiation practice and feedback (beta), with Property Research and building, strata, contract, photo and video reviews to support your preparation. Unlimited property profiles and document review follow-ups also require Pro.
Is the AI analysis accurate?
Claude by Anthropic analyses documents, generates written scripts and provides post-session voice coaching. OpenAI provides live spoken negotiation practice and transcription. AI can make mistakes; verify important findings with a qualified professional before acting.
Are my documents stored?
Original PDFs and images are processed for analysis and are not kept as a permanent upload library. Signed-in saved reviews retain dated findings, supporting quotations and follow-up Q&A until manual deletion or account closure; strata records do not include the original PDF. See our Privacy Policy for details.
Can I reopen a strata review or ask more questions later?
Yes. Open the saved dated review under the property's analysis history. Its follow-up thread persists with the selected review and same-property review context. Follow-ups use saved findings and quotations only, not the original document; upload another document to analyse its contents.
What do strata levy estimates mean?
BuyerEdge distinguishes approved levies from proposed levies and may show a lot amount only if the report includes enough allocation information. Proposed amounts are conditional, not a confirmed liability. Check current scheme records, settlement responsibility and interpretation with your conveyancer and strata manager.
What strata report PDFs can I upload?
PDF up to 20 MB, 600 pages and 1,400,000 extracted text characters, subject to the complete report fitting processing and AI limits. Automatic text recognition supports up to 20 pages needing OCR, not 600 scanned pages. Unreadable or over-limit reports stop without a partial review.
Does it work outside Australia?
This tool is designed specifically for the Australian property market — stamp duty rates, FHB concessions, auction terminology, and contract law context are all Australia-specific. It is not suitable for international property purchases.
Is it suitable for commercial property?
The app is optimised for residential property (houses, units, townhouses, apartments). The negotiation frameworks and contract review are tailored for residential purchases.
How do I cancel my Pro subscription?
You can cancel at any time from the Account page. There are no lock-in periods or cancellation fees. Your Pro access continues until the end of the billing period you have already paid for.
Is my financial information secure?
Payment details are never stored — all billing is handled by Stripe, a certified PCI-DSS payment processor. Property data and analysis history are stored securely in an encrypted database and are only accessible to your account.
Can I get a refund?
If you have a billing issue or feel the service did not deliver as expected, email us at hello@buyeredge.app within 7 days of your charge and we will review it. We handle refund requests on a case-by-case basis and aim to be fair.
Can I practise a negotiation aloud?
Yes. Pro voice negotiation practice (beta) lets you rehearse an offer, counteroffer or inspection conversation with an AI-simulated agent, then receive specific feedback. Open Tools and choose Practise aloud. Pro includes 3 sessions per calendar month, up to 5 minutes each; the monthly allowance resets using Sydney time. Written negotiation scripts for your one saved property remain available on the free plan after sign-in.
What do I need for voice practice, and how is my data handled?
Use a supported browser with microphone access and allow microphone permission when prompted. The agent is AI-simulated, not a real estate agent. OpenAI processes the live audio and transcription; Anthropic provides post-session coaching. See our Privacy Policy for audio, transcript and saved-session handling. Practice is educational and does not guarantee a better price or replace professional advice.